Terms & Conditions

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Effective Date: 08-25-2025

Welcome to INTEGRITY DENTAL FINANCE LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern the use of our services, website, and any related interactions you may have with us. By engaging with our services, entering into agreements, or visiting our website, you agree to abide by these Terms. Please read them carefully.

If you do not agree to these Terms, you should not use our services.

  1. Scope of Services

    2. We provide dental billing and financial management solutions, including but not limited to:

    • Dental insurance claims processing
    • Patient billing and collections
    • Accounts receivable management
    • Dental coding and compliance support

    The specific services provided will be detailed in individual contracts or service agreements signed between the Company and each client (dental practice).

  2. Eligibility

    3. To enter into a contract with INTEGRITY DENTAL FINANCE LLC, you must:

    • Be a licensed dental practice, practitioner, or authorized representative.
    • Be at least 18 years of age or legally authorized to enter into binding contracts.
    • Provide accurate, current, and complete information when engaging with our services.
  3. Client Responsibilities

    4. By using our services, you agree to:

    1. Provide Accurate Information – Supply all necessary patient, insurance, and billing data in a timely and accurate manner.
    2. Maintain Compliance – Ensure your practice complies with all applicable healthcare, insurance, and financial regulations.
    3. Payment of Fees – Pay all agreed-upon service fees on time, as outlined in the contract.
    4. Secure Access – Protect login credentials, accounts, or shared access points to prevent unauthorized use.
    5. Communication – Respond to requests for information or documentation promptly to avoid delays in claims processing or billing.

    Failure to meet these responsibilities may impact service outcomes and limit eligibility for refunds (see Refund Policy).

  4. Our Commitments

    5. We commit to:

    • Providing professional, accurate, and timely billing and financial management services.
    • Maintaining compliance with HIPAA and applicable financial regulations.
    • Protecting client and patient data with strict confidentiality and security measures.
    • Communicating openly and transparently regarding service performance and financial outcomes.
  5. Service Limitations

    6. While we strive for accuracy and efficiency, you acknowledge and agree that:

    • Insurance claim approvals are ultimately determined by insurance carriers and are beyond our control.
    • We are not responsible for delays, denials, or rejections caused by third parties (e.g., insurance companies, government agencies).
    • Service results may vary depending on the completeness and accuracy of the information you provide.
  6. Fees and Payments
    1. Payment Terms – Fees for services will be outlined in the signed service agreement. Payments must be made by the due date specified on invoices.
    2. Late Payments – Late or missed payments may result in service suspension, late fees, or contract termination.
    3. Taxes – Clients are responsible for any applicable taxes, fees, or surcharges.
    4. Non-Refundable Fees – Setup fees, consultation fees, and completed work fees are non-refundable (see Refund Policy).
  7. Cancellations and Termination
    1. Client-Initiated Termination – You may terminate services by providing written notice in accordance with the terms of your service agreement. Refunds, if applicable, will be handled as outlined in our Refund Policy.
    2. Company-Initiated Termination –We reserve the right to suspend or terminate services if you breach these Terms, fail to pay fees, or engage in fraudulent or unlawful activity.
    3. Effect of Termination – Upon termination, all outstanding fees remain due, and access to services will be revoked.
  8. Confidentiality

    9. We treat all client and patient information as strictly confidential. We comply with HIPAA regulations and implement security safeguards to protect sensitive data.

    Clients agree not to disclose or misuse proprietary information, methodologies, or materials shared by the Company during the course of the relationship.

  9. Intellectual Property

    10. All materials, documentation, templates, training resources, reports, or tools provided by INTEGRITY DENTAL FINANCE LLC remain our exclusive intellectual property.

    • Clients may use these materials only for their own practice’s operations.
    • Redistribution, resale, or unauthorized sharing of our materials is strictly prohibited.
  10. Data Protection

    11. We collect and process personal and financial information in accordance with our Privacy Policy. By using our services, you consent to our data handling practices as described in that policy.

  11. Limitation of Liability

    12. To the maximum extent permitted by law:

    • Our total liability for any claims relating to services is limited to the amount paid by the client for the specific service in question.
    • We are not liable for indirect, incidental, or consequential damages, including but not limited to lost revenue, missed reimbursements, or reputational harm.
    • We are not responsible for errors caused by inaccurate or incomplete information provided by clients.
  12. Indemnification

    13. You agree to indemnify, defend, and hold harmless INTEGRITY DENTAL FINANCE LLC, its officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

    • Your misuse of our services,
    • Violation of these Terms, or
    • Breach of legal, regulatory, or contractual obligations.
  13. Dispute Resolution
    1. Informal Resolution – Clients should first contact us at [Insert Email/Phone] to resolve disputes informally.
    2. Mediation/Arbitration – If disputes cannot be resolved informally, both parties agree to attempt mediation or binding arbitration before pursuing litigation.
    3. Jurisdiction – These Terms are governed by the laws of [Insert State], and any legal disputes shall be handled in the courts located within that jurisdiction.
  14. Force Majeure

    15. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, government actions, labor disputes, cyberattacks, or system failures.

  15. Updates to Terms

    16. We may revise these Terms periodically to reflect changes in services, laws, or business practices. Updates will be posted on our website with a revised “Last Updated” date. Clients are encouraged to review Terms regularly.

    Continued use of our services after updates constitutes acceptance of the revised Terms.

  16. Severability

    17. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

  17. Entire Agreement

    18. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and INTEGRITY DENTAL FINANCE LLC regarding our services. They supersede any prior agreements or understandings, written or oral.

  18. Contact Us

    19. For questions about these Terms and Conditions, please contact:

    INTEGRITY DENTAL FINANCE LLC

    Phone: 1-833-543-3824
    Email: support@integritydentalfinance.com
    Address : 1367 S Kihei Rd, Kihei, HI 96753, USA
Final Note

At INTEGRITY DENTAL FINANCE LLC, we believe in building long-term partnerships with dental practices based on honesty, accuracy, and transparency. These Terms and Conditions are designed to protect both parties and ensure a professional, fair, and trusted working relationship.

Our Services
Contact Us
Monday - Friday 08.00 - 18.00
1367 S Kihei Rd, Kihei, HI 96753, USA
support@integritydentalfinance.com
About Us

INTEGRITY DENTAL FINANCE LLC provides honest, accurate dental billing solutions including claims processing, patient billing, receivables management, and coding compliance. Our expert team ensures transparency, maximized reimbursements, and stress-free financial operations, allowing dental practices to focus on patient care while we safeguard their revenue with integrity and professionalism.